Bengaluru: The former Executive Director Madhya Pradesh State Tourism Development Corporation G S Chahal, has had such a harrowing experience with MakeMyTrip, an online travel e-commerce company, that he has been forced to resolve that he would never again make any booking through #MakeMyTrip.
Narrating his unpleasant experience, Chahal said that he had booked two tickets through MakeMyTrip at the end of April this year to travel to London and back by #BritishAir in June. He had read and understood the fine print on the confirmed ticket mentioning that in the event of a cancellation, he would lose about Rs. 17000. Due to a family emergency, he had to cancel the ticket a month later. MakeMyTrip promptly intimated him that after the due cancellation charges/penalties amounting to about Rs. 17000, the balance amount would be credited to his account. So far so good, he said adding two hours later, the figure got revised and he was informed that there would be additional deduction of about Rs. 5000 that he had paid towards travel insurance.
Chahal called up the MakeMyTrip Customer Service for redressal of grievance but when he didn’t get any satisfactory explanation, he sent them a detailed e-mail. Someone from MakeMyTrip responded by calling and telling him “not to worry and that he would soon revert and send him a voucher to use the additionally charged amount against any future booking.” Chahal told Newsroom24x7 that he reluctantly agreed to this offer. However, to his utter shock and dismay, the same person called him again the next day, only to tell him that it was not possible to issue any refund voucher. To make matters worse, he got MakeMyTrip’s final refund notification containing details of a further deduction of about Rs. 5000 towards ‘airlines penalty fee’ in addition to the amount charged earlier under the same head!! The initial booking amount was credited to his account after a total deduction of about Rs. 27000.
Chahal said that it took him more than a month to recover from the rude shock!! He strongly feels that everyone must contribute towards sharing the burden of #MMT’s huge advertising budget to enjoy the luxury of watching Ranbir Singh and Alia Bhatt doing all those silly things they do to let us know how great #MakeMyTrip is!
Chahal’s parting shot – “Dear #MMT, thank you for *unmaking my trip*. But never again shall I give you that pleasure!!”