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Gang running fake call centre busted by Delhi Police

  • Innocent and gullible persons were being promised large bonus on existing insurance policy
  • People all over the country were being enticed to deposit large amount of money in different banks through e-
    banking towards investments, Income Tax and other duties
  • Ex-Registerar of Jammu University was cheated to the tune of Rs. 4.1 million
  • Accused impersonated as officials of “Integrated Grievance Management System” (IGMS) and National Savings Fund
    Department”, Reserve Bank of India, Income Tax Department and a prominent insurance company

Newsroom24x7 Staff

delhi police4New Delhi: The Crime Branch of Delhi Police has busted a gang of cheats involved in a fake insurance scam. Two notorious
cheats Satish Kumar, 24, resident of Sector-73 in NOIDA, Uttar Pradesh and Suraj Singh, 23, resident of Bhagwati Vihar falling under Bindapur Police station of Uttam Nagar in the capital have been arrested. They were involved in fake insurance scam. The accused persons had cheated many innocent people all over India on the pretext of providing huge dividend on existing insurance policy.

The accused persons used several bank accounts using the names of different companies such as “Unigrow Ventures Pvt Ltd.”, “CRC”, “C C Legal & Recovery”, “Easy Customer Services” and “Union Solution Service”. Based on fake identities for deposition of money received from victims, they used to withdraw the amount deposited by the victims from different ATM centres in India. With the arrest of the two accused a case vide FIR No.374/2016 u/s
420/34 IPC, PS Sarojini Nagar, New Delhi has been worked out and other victims are being probed through CDRs and bank account details of the accused persons.

The Crime Branch was already monitoring certain secret inputs regarding cheats, who were running fake call centers and cheating innocent people all over India on the pretext of providing huge bonus on insurance policies. During this exercise, it was found that some Delhi based cheats were duping persons all over Indiaby making phone calls to insurance policy holders.

In the present matter, Mr. Yogendra Gupta, 65, of Jammu, who was residing in West Kidwai Nagar here was duped of Rs. 4.1 million. He retired from the post of Registrar of Jammu University. In July 2014, he was contacted over mobile phone by one Muneesh Malhotra, impersonating as an officer of Reliance Insurance. He told Gupta that he would recieve a handsome amount as bonus (Rs. 640,000) on his existing insurance policy and the concerned file was on his table. He asked him to open an account in Unigrow Ventures Pvt. Ltd to get the bonus.

The victim (Gupta) issued a cheque of Rs. 100,000 in favour of Unigrow Ventures Pvt Ltd. After some time, the victim again received a call from Muneesh Malhotra asking him to issue a cheque in favour of CRC to clear the file and the victim followed him. After some time the victim received a call from another person, who introduced himself as Rawat and asked him to deposit some amount in a bank account for Audit purpose. Thereafter, he was induced to deposit some more amount against Income Tax, Direct Tax, VAT, Service Tax and other formalities for bonus clearance. On their inducement, Gupta deposited this amount. Once the amount had been deposited, Gupta started receiving telephonic calls from different persons and each time he was asked to deposit a certain amount as tax for clearance of bonus amount.

Gupta deposited Rs. 4.1 million approximately in different bank accounts. This went on for about 2 years. The victim was so much psychologically won over by the accused persons that for a long period, he kept following whatever he was told. At a very late stage, he realized that he had been duped. He then approached the Sarojini Nagar police station and got a case registered (FIR No. 374/2016 u/s 420 IPC).

During investigation, it was also revealed that all the bank accounts in which the cheated amount was transferred by the victims were also opened in the name of different companies on fake identities. SIM Cards of mobile phones were also procured on fake identities for the purpose of cheating.

Police action

After information was received by the South Eastern Range of Crime Branch that a gang engaged in cheating of innocent persons all over India on the pretext of providing them huge bonus on existing insurance policy was active in Delhi and NCR, a team led by Inspector Atul Tyagi and comprising of sub-inspectors Sanjay Kumar, Nagender Singh, HCs Virender, Hemender, Brijpal, Cts Rakesh, Surender and Pankaj was constituted to nab the criminals under the close supervision of ACP Ishwar Singh and overall guidance of DCP Bhisham Singh. The mobile numbers were analyzed and sources were deployed. In the meanwhile, the police team got a tip-off regarding the presence of the arrested persons in Harola Main Market in Noida. A trap was laid by the police team and on 16 August, the two accused persons running the racket were nabbed. They were running a fake call center with their office at DLF near Bopura Border of Ghaziabad in UP.

Accused Satish belongs to Itawah in Uttar Pradesh. He was presently residing at Sector-73 in Noida. He was playing a key role in enticing the innocent persons He is B.A from K.K.D.C College of Itawah. In 2013, he had started his job as a helper in an export company in Noida. Later, he joined “Unicon” company’s Call Center as telecaller at sector-63 in Noida. This company was dealing with the insurance sector. Here, he met his
associate Suraj and other co-accused persons. Thereafter, he joined BMM as a telecaller. He also worked with “Sridhar”, where he learnt the skills of cheating people on the pretext of Insurance Bonus.

They were stealing data from various companies and later on working with fraud companies such as “World Values”, “Easy Customer Services”, “Unigrow Ventures”, “CRC”, “C C Legal & Recovery”, Satish along with his other associates, started cheating innocent persons all over India impersonating as an official of ‘National Saving Fund Department’ and ‘Integrated Grievance Management System’. They also used to introduce themselves as officials of RBI and Income Tax Department.

Accused Suraj belongs to a lower middle class family and was residing at Uttam Nagar in the capital. He completed his B.Com through correspondence course in 2012. Besides his parents, he has two elder brothers. His father is working in a private cloth company at Bhagwati Vihar at Uttam Nagar in Delhi. Due to poor financial status of his family, Suraj started his first job with “Unicon” at Noida as a telecaller after passing the 12th class in 2012.

The accused persons procured all concerned data of Insurance Policy of victims including their contact numbers during their job in call centers related to Insurance Company. During telecalling, they used to collect the requisite information. Thereafter, they used to call customers and used to induce them to deposit money in the form of refundable income tax in bank accounts opened on fake identity. The mobile phones and SIM Cards used by the cheats have been recovered from their possession.

Insurance Regulatory and Development Authority of India (IRDAI) is an autonomous apex statutory body which regulates and develops the insurance industry. IRDA had launched the ‘Integrated Grievance Management System (IGMS)’. Apart from creating a central repository of industry-wide insurance grievance data, IGMS is a grievance redress monitoring tool for IRDA. Policyholders, who have grievances should register their complaints with the Grievance Redress Channel of the Insurance Company first. If policy holders are not able to access the insurance company directly for any reason, IGMS provides a gateway to register complaints with insurance companies. The ‘National Savings Fund’ has been set up under the National Savings Fund Act, 1995, to replace the Employees Welfare Fund with objective to provide for the payment of a lump sum to an employee at retirement age or earlier, or on his death and to set up and operate for the benefit of employees, such
schemes, including loan schemes, as may be prescribed. The Fund is being administered by the Ministry of Social Security.

The accused in this case used the names of officers of these reputed agencies to cheat the innocent people.


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