Air India receives maximum passenger related complaints during Jan 2016

Lalit Shastri

Indigo with a market share of 27.26 per cent and Jet Airways with a market share of 14.32 per cent, are ahead of Air India, which commanded 12.23 per cent of the market share of scheduled domestic airlines in January 2016

air india
Photo courtesy wikipedia

During January 2016, a total of 823 passenger related complaints had been
received by the scheduled domestic airlines–the maximum by Air India in the domestic sector. The number of complaints per 10,000 passengers carried for the month of January 2016 has been 1.1.

The airline-wise details are as follows:

passenger complaints

Passenger complaints 2

 

Comparison of passenger load factors of various scheduled domestic airlines in Jan 2016 shows that in the case of Air India it went up from 81.7 per cent in December 2015 to 86.7 per cent in January 2016 whereas spicejet maintained a PLF of 92.1 per cent in December 2015 as well as January this year. In the same period the PLF of Jet was 82.5 and 83.8 while the PLF of Go Air was 84.9 and 86.5 in the same period.

Vistara, which received the least number of passenger complaints in January also tops the chart when it comes to on time performance (OTP) at four metro airports in the country

on time performanceOn-Time Performance (OTP) of scheduled domestic airlines has been computed
for four metro airports viz. Bangalore, Delhi, Hyderabad and Mumbai. Airline-wise OTP
at four metro airports for the month of January 2016 is as follows:

Due to extreme professionalism, the scheduled airlines in the domestic sector together carried most of the domestic passengers in January this year. In terms of total domestic passengers carried by the scheduled airlines, the percentage share of Air India is 16 per cent while that of the private carriers, it is 84 per cent.

If one takes into consideration the month-wise seat factor (passenger load factor in percentage) of scheduled airlines operating the domestic sector in India for January 2016, Spice Jet is on top with 92.1 per cent followed by Go Air, 84.9, Indigo 84.7, Air Costa, 84, Air Pagasus, 83.8, True Jet 83.4, Jet Airways and Jet Lite 82.5, Air Asia 81.9, and at the bottom are Air India with 81.7 per cent and Vistara with 74.8 per cent.

market shareIndigo with a market share of 27.26 per cent and Jet Airways with a market share of 14.32 per cent, are ahead of Air India, which commanded just 12.23 per cent of the market share of scheduled domestic airlines in January 2016

Passengers carried by domestic airlines during Jan 2016 were 76.55 lakhs as
against 62.45 lakhs during the corresponding period of previous year thereby registering a growth of 22.58%